500 something unexpected happened error

OttoFMS
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1

Hi,

I am new to OttoFMS and I recently installed latest version OttoFMS 4.11 using the install script option on FileMaker Server version 21.1.5 running on Ubuntu 22.04.

sudo curl -sSL “https://downloads.ottomatic.cloud/ottofms/install-scripts/install-linux.sh” | bash

I logged into the OttoFMS dashboard using the link https://[host].com/otto and my FileMaker server admin console credentials. However, when I click on any tab on the left pane such as FileMaker server or any button, I get an error message as shown in the attachment below.

image
image1394×1546 132 KB

I have tried using different web browsers and I get a 500 error with different error messages in each of them. For instance, on Safari, I get “500 something unexpected happened - The string did not match the expected pattern.”, whereas on Firefox, I get “500 something unexpected happened - JSON.parse: unexpected character at line 1 column 1 of the JSON data” error message and on Arc browser, I get “500 something unexpected happened - Unexpected token ‘Y’, “Your machi”… is not valid JSON”

Additionally, when I logged into the OttoFMS dashboard, I was not prompted to download the OttoDeploy.fm12 file so I am stuck and I do not see any of the hosted files under the FileMaker server section.

Any thoughts or insights on how to fix this error and proceed is appreciated.
Thank you.

3

Hello,

If you can get into the server and navigate to the OttoFMS application folder, you will find the log folder. In there you will see otto-info.log.

That may have some helpful information in it. Let us know what you find.

Todd

4

Also if your Filemaker server has IP Address restriction on it, that might be part of the problem. If restrictions are on and you are accessing OttoFMS from a computer that doesn’t have an acceptable IP address that might cause this. Try connecting from a machine that does. Or temporarily turn off IP restrictions to see of that fixes it.

https://help.claris.com/en/server-help/content/restrict-access.html

Let us know what you find.

Thanks

Todd

5

Thank you for your response @toddgeist

FileMaker server access is restricted by IP address and I am accessing the OttoFMS from the machine whose IP address has been whitelisted already. When I turned it off, I did not get the 500 error and could proceed with the deployment but the deployment failed (please see the logs below).

debug-logs-1.zip (8.9 KB)

Is there a way to circumvent the 500 error without having to turn off the IP restrictions? I need that turned on for our security and compliance.

Please let me know.
Thank you.