502 Error on Deployment

Hi,

We are experiencing an issue whereby if we attempt to push from our Dev instance to Prod instance, upon being redirected to the OttoFMS webpage from OttoDeploy after clicking deploy, there is a 502 error, we are prompted to sign in again to OttoFMS and then looking in the deployment history it says Deployment crashed.

This occurs when attempting to copy a file from another server to the Prod server and also from one file to another on the same Prod server.

Is this a known issue?

Thanks,

George

Hey George,

You should see the error that caused the crash in the otto-info.log, could you check there and send the error message here? You should be able to find the log file in the logs tab of your ottofms dashboard.

-Kyle

We had an issue with Powershell PATH variable on our system which meant Otto was not fully installed correctly and hence why it was crashing on deployment. We could see this as we were getting a powershell error when running the uninstaller. Fix was to update the PATH environment variable.

Thanks for the update George! I’m glad y’all got it working

-Kyle