Admin API Key Issue - Unable to verify credentials

OttoFMS
1

Hi, I have 2 servers with fmphost, both have ottofms running. One works and one I’m getting an error “Unable to verify credentials” (see attached screenshot).

I saw another post on this forum mentioning the ssl as a possible culprit but both the working server and non-working server both have the same ssl certificate setup it appears.

Do you know why my OttoFMS Admin API Key would be getting rejected?

Screenshot 2024-12-09 at 9.38.58 AM
Screenshot 2024-12-09 at 9.38.58 AM1124×1314 152 KB

2

Hello ! Welcome :slight_smile:

I doubt it is SSL. That looks like the user name and password don’t match the admin console user name and password. I would double check that. Also make sure the External authentication is not turned on for Admin Access.

Also it might just be something in your username or password. Are there any strange characters in your password? Especially $. If so you could try removing them, and test.

Let us know what you discover

Thanks

Todd

3

If you change the Admin Console User Name and passwords you will need to get a new API KEY.

Thanks

Todd

6

Hi Todd, thanks. My FMS un/pw are only alpha-numeric (no odd characters). Also, in ottofms, currently I’m able to do/see other things (like upload/download files, etc).

When you say “looks like the user name and password don’t match”… where would I enter that? I don’t see anywhere in ottodeploy to enter that when setting up a server.

7

The Admin API Key is used to retrieve the user name and password and then it uses those to log in. But it could also just be the wrong Admin API Key.

I would double check that you are using an Admin API Key.

Todd

8

Changing the FMS admin password and getting a new key did the trick. Thanks!