Cannot Connect to Server

Ottomatic Cloud Console
1

Hello,

I’m trying to connect an FMS to Ottomatic Cloud Console (“Connect Existing Server” flavor). I’ve done this many times for other servers.

Rundown of the requirements (garnered from the assistant):

  • FileMaker Server 18 or later required; 19.6 or later recommended
  • Otto 3.5 or later recommended, but not required for connection
  • Must be accessible to the Internet (port 443)
  • Must have a valid SSL certificate
  • Admin console credentials required to verify ownership

All of the above requirements are met; here is what I have:

  • FileMaker Server 20.3.2
  • OttoFMS 4.5.0
  • Port 443 is open (and I can SSH into the server)
  • SSL cert is installed and working
  • I have the Admin Console credentials

I’ve restarted the machine.

On the Authentication step, I entered the username + password to have it automatically create and retrieve the API key, but I am getting this error message:

Error getting Admin API Key
fetch failed: Error: unable to verify the first certificate
The API key is not actually generated according to OttoFMS > API Keys.

If I try to create it manually in OttoFMS (which works) and copy / paste into the Ottomatic Cloud Console assistant, I get this error message:

Error
Could not connect to FileMaker Server

So, I’m not sure how to fix this one.

2

Hi Matt,

This means the certificate on your FIleMaker Server doesn’t have a publicly verifiable certificate. It is using root certificate that is not public. FileMaker Server may still use it. But OttoFMS and the Ottomatic Console can not.

The only current solution is to get an SSL cert from a public cert authority.

Hope that helps

Todd

3

Damn. So my green lock isn’t green enough.

This particular certificate is from DigiCert. I will have to continue my unwilling training into SSL certificates… :crazy_face:

4

Digicert should work. That is a public cert authority. Or they have one in their chain.

You may just need to restart the FilerMaker server.

Todd

5

FYI