Error browsing RC_Data folder

Have a customer who removed a database accidentially. They were trying to browse the RC_Data folder in Removed from FMS and get the error below for the container data folder. (where the actual images are)

2025-03-12T15:49:48.315Z error Error getting children: Invalid string length

Just updated 4.10 and still get the error.

From command line I can see all the files.

Hey Andy,

Do you see any other errors in the otto-info.log at that time?

-Kyle

There are no other errors logged.

What is the path to the folder they’re trying to look at?

/mnt/filemaker/data/databases/Removed_by_FMS/Removed/RC_Data_FMS/Mcfly/Jumpstart/PRODUCT/photo/

Well that is a remarkably normal path. What is the hash in the url when you’re trying to view that folder? Its the part after the # in the url. Its essentially a base64 encoded version of the File Browser path

-Kyle