Error closing files: fmsadmin command CLOSE X.fmp12 -y -m Closed by OttoFMS timed out after 10 seconds, you may need to restart your FileMaker Server

Error closing files: fmsadmin command CLOSE X.fmp12 -y -m Closed by OttoFMS timed out after 10 seconds, you may need to restart your FileMaker Server

i restarted server - same issue

the command works from the command prompt

c:> fmsadmin CLOSE X.fmp12 -y -m Closed by OttoFMS
username (neocode):admin
password:************
File Closing: X.fmp12
File Closed: X.fmp12

solved by uninstalling and using ps1 installer

iex ((New-Object System.Net.WebClient).DownloadString(‘https://downloads.ottomatic.cloud/ottofms/install-scripts/install-win.ps1’))

spoke to soon - now i get Error opening files: fmsadmin command OPEN X.fmp12 - y timed out after 10 seconds, you may need to restart
your FileMaker Server

from otto-error:
2025-04-26T18:55:18.195Z error DeploymentError: FILES_NOT_OPENED - Error opening files: fmsadmin command OPEN X.fmp12 -y timed out after 10 seconds, you may need to restart your FileMaker Server

Hey Josh,

Usually those timeouts mean that the Admin Server is on the fritz. A restart of the Admin Server or of the FileMaker service as a whole will often resolve them. Have you tried restarting FileMaker Server?

-Kyle

yes and reboot too. and it works on the command line

Hey Josh,

How long does it take for the command to run when you run it from the command line? OttoFMS is calling the fmsadmin command and failing out if it does not complete within 10 seconds, essentially the same way that you would from the command line. I could add an env variable that would make this longer if it is otherwise working for you, but generally the commands should not take that long.

-Kyle