Error closing files: fmsadmin command CLOSE X.fmp12 -y -m Closed by OttoFMS timed out after 10 seconds, you may need to restart your FileMaker Server

General
1

Error closing files: fmsadmin command CLOSE X.fmp12 -y -m Closed by OttoFMS timed out after 10 seconds, you may need to restart your FileMaker Server

i restarted server - same issue

the command works from the command prompt

c:> fmsadmin CLOSE X.fmp12 -y -m Closed by OttoFMS
username (neocode):admin
password:************
File Closing: X.fmp12
File Closed: X.fmp12

2

solved by uninstalling and using ps1 installer

iex ((New-Object System.Net.WebClient).DownloadString(‘https://downloads.ottomatic.cloud/ottofms/install-scripts/install-win.ps1’))

3

spoke to soon - now i get Error opening files: fmsadmin command OPEN X.fmp12 - y timed out after 10 seconds, you may need to restart
your FileMaker Server

from otto-error:
2025-04-26T18:55:18.195Z error DeploymentError: FILES_NOT_OPENED - Error opening files: fmsadmin command OPEN X.fmp12 -y timed out after 10 seconds, you may need to restart your FileMaker Server

4

Hey Josh,

Usually those timeouts mean that the Admin Server is on the fritz. A restart of the Admin Server or of the FileMaker service as a whole will often resolve them. Have you tried restarting FileMaker Server?

-Kyle

5

yes and reboot too. and it works on the command line

6

Hey Josh,

How long does it take for the command to run when you run it from the command line? OttoFMS is calling the fmsadmin command and failing out if it does not complete within 10 seconds, essentially the same way that you would from the command line. I could add an env variable that would make this longer if it is otherwise working for you, but generally the commands should not take that long.

-Kyle

7

I think we are seeing errors with the 10s close based on the logs repeating this command it looks like. It would be nice it this was configurable, as our large >40GB+ files take more than 10s to close sometimes.

8

Hi Dan,

This is something we are working on for the next release. Macs in particular can run a foul of this.

Stay tuned

Todd

9

Hey y’all,

In OttoFMS 4.11.1 this timeout has been increased from 10 to 20 seconds. There is also now an environment variable you can use to override the timeout.

Thanks y’all

-Kyle