We have been running OTTO for a customer’s solution for a while and it has been working fine - up until a week ago. When trying to run a deployment of file A, B and C, the migration stops because of an issue with file Z - which isn’t part of the migration.
The error we get is:
Build server error: failed - clone failed: Menu.fmp12. Error: Error getting database info: Error: Folder not found for database: �terRapport.fmp12
The file being referred to in the error is named Återrapport.fmp12.
We have tried different many different things, all resulting in the same error:
- Updated OTTOFMS
- Restarted the service
- Restarted the server
- Closed the file Återrapport.fmp12 while running the deployment
- Tried moving a completely new file using OTTODeploy
- Tried OTTODeploy that was hosted on another server
- Tried running the deployment from Dev to Test, and Test to Prod (making sure that it wasn’t just Dev to Test)
We also tried to run a migration of the bothersome file, but that resulted in the following error:
Build server error. http Status: 400. FMS Error 18003: The following files were not open with a NORMAL or CLOSED (for copies) status when the build was started: ÅterRapport.fmp12 NOT_FOUND
The files were very much open on both servers while doing this.
We are really running out of options on what to do, other than renaming the file and hoping that will work (though I’m getting a feeling that it won’t help either).
The last time we had a successful deployment was on the 12th of August. After that, the only thing out the ordinary is that a server maintenance was performed with Windows update.
I’ve checked the logs, comparing the succesdul deployment with the failed ones, but I can’t figure anything out with that.
Do you have any suggestions on what to do?