When trying to input my license I am getting this invalid_item_id error. I am not sure how to proceed, I am just copying my license from my manage license page.
Hello Madison,
Welcome back 
That screenshot is Otto version 3. If I had to guess you you might be using a license for OttoFMS. The two licenses are not compatible.
I believe you have a license for OttoFMS. If that is running on your server it will be available at.
https://you.rserver.com/otto
If you go there you should see the license screen and you can use your license there.
Ideally you should uninstall Otto version 3 from your server as well.
Let us know how it goes
Thanks
Todd
That worked thank you so much!
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