License not accepted. Reason "missing"

OttoFMS
1

When trying to register a server with a recently obtained license key, getting the error

License not accepted. Reason “missing”

Daniel

2

Hello,

Can the server reach the license server

https://edd-sl-proxy.geistgate.com/

From the Preflight Checklist.

Todd

3

That is the problem. Are you blocking any countries on that URL?

4

No we aren’t blocking anything. It is likely something on their network.

If you need an offline activation key, send me a DM with the Server ID.

Thanks

Todd

5

Thanks. I’ll let you know. It had an odd response, thus my question, compared to the typical blocked by IT for security reasons.

6

Yes “missing” is the wrong error for sure. We’ll get that fixed at some point

Todd