OttoDeploy white Screen

Hello everyone, I installed OttoFMS and deployed ottoDeploy, now I try to open it and it opens but it remains in white screen, any idea how to solve this? or why it happens?

Thanks.

I can see an orange SSL padlock there.
Its a single page web app, so what you are seeing is a webviewer which has not loaded any code.

I think that the ssl is not, because OttoFMS would not work, this is strange, first time it happens to me. :upside_down_face:

Hey Juan,

Can you hit https://downloads.ottomatic.cloud/ottodeploy/versionInfo.json and OttoDeploy from your browser?

If you click on the orange lock what does it give you in the popup?

-Kyle

HI Kduval, I put the screenshots, but anyway I comment, the link opens perfectly and I opened the OttoDeploy from the OttoFMS ( WEB ) open option, it opens it but it still comes out blank, on the other hand the padlock says the following: The certificate name “*by.com.es” does not match the entry.

I am waiting for your answer, thank you.


Hi @kduval any information about this?

Thanks.

Hey Juan,

I suspect that your issue is from the SSL error that you are getting. FileMaker Pro is just not recognizing your cert on your server for some reason.

You could try running the update script manually. If you open the script workspace (you may need to turn off the custom menus for this) and run the “get latest production app” script, that should pull down the newest copy of the html. You could run this with the script debugger to see if there are any errors running it. That script is the one that should be pulling down the most recent copy of the HTML.

-Kyle

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@kduval Hello, I do not get error when I run the script that you tell me, download all the correct HTML, then it may be the certificate SLL ?

If the script ran properly then I would try fixing the certificate. That’s the only thing about your setup that seems like it would break this. Thank you Juan!

-Kyle

Perfect, I will fix the certificate and if it is fixed I will let you know, thank you very much.