Problem when enter the licence

OttoFMS
1

the Windows servers where OttoFMS was installed have valid SSL certificates from an internal CA.

When entering the licence key the sever just gets the following error:
License not accepted. Reason “missing”

The page https://edd-sl-proxy.geistgate.com/ is accessible.

.env file contains:
NODE_EXTRA_CA_CERT=C:\Program Files\OttoFMS\config\root.pem
DEBUG=true
DEBUG_APP_LOG=true

root.pem file contains both root CA and computer CA certificates (certificate chain of the server certificate)

otto-debug.log file contains :
2026-01-14T11:58:25.943Z debug Found 0 uploads in configstore
2026-01-14T15:08:14.584Z debug eb2ac904-394c-4bd5-a83d-fd8c52ac5997 GET: /otto/api/info
2026-01-14T15:08:14.682Z debug 1515ede7-8d49-4bef-84e8-43c4ced30cca GET: /otto/api/info
2026-01-14T15:09:23.073Z debug Checking license…
2026-01-14T15:09:42.102Z error Error checking license read ECONNRESET

otto-info.log file contains :
2026-01-14T15:09:42.101Z error Error checking license read ECONNRESET

otto-error.log file contains :
2026-01-14T15:09:42.101Z error Error checking license read ECONNRESET

2

Hey @DLaucournet ,

The ECONNRESET error means there is a network error when reaching out from OttoFMS to check the license. Usually ECONNRESET means the other side closed the connection. Since this is working on other servers (I just tested on one of ours), I suspect that there is a network level block on that url of some sort that is closing your connection.

Do you have an outbound firewall or something similar that could be blocking this request? Its also possible your cert setup is not working properly, you have the incorrect env variable. It should be “NODE_EXTRA_CA_CERTS” instead of “NODE_EXTRA_CA_CERT”.

-Kyle