Project Checkpoints failing - Wrong Org/Server in the log

Ottomatic Cloud Console
1

In creating this one project a while back, checkpoints were running fine… now checkpoints are failing. When looking at the log, I’m not sure if this is a problem or just extra-verbose logging ( the i****-l**_timetrack is the correct name )
It looks like the wrong org or server name is being picked up:

2025-07-24T19:49:25.991Z	error	Project not found: the-s****_timetrack
2025-07-24T19:50:52.814Z	error	Checkpoint already in progress
2025-07-24T19:52:11.042Z	info	otto internal database up to date
2025-07-24T19:52:11.045Z	info	Listening on http://localhost:3061
2025-07-24T19:52:11.045Z	info	environment "production"
2025-07-24T19:52:11.045Z	info	version "4.11.1"
2025-07-24T19:52:11.045Z	info	node version v20.18.2
2025-07-24T19:52:11.049Z	info	Creating otto proxy conf file - {"file":"/Library/FileMaker Server/HTTPServer/conf/extra/httpd-otto-proxy.conf"}
2025-07-24T19:52:11.052Z	info	Creating backup of httpd.conf file - {"file":"/Library/FileMaker Server/HTTPServer/conf/httpd.conf","backupFile":"/Library/FileMaker Server/HTTPServer/conf/httpd.conf.bak"}
2025-07-24T19:52:11.056Z	info	updating main http conf
2025-07-24T19:52:11.060Z	error	Error creating file browser symlinks EACCES: permission denied, unlink '/Library/FileMaker Server/Data/Backups/OttoFMS/file-manager-root/Live Databases/Default'
2025-07-24T19:52:11.067Z	info	started watching offsite backup
2025-07-24T19:52:11.068Z	info	started watching for hostname changes
2025-07-24T19:52:11.073Z	info	Debug logging disabled
2025-07-24T19:52:11.764Z	info	Restarted httpserver
2025-07-24T19:52:11.764Z	info	Reverse Proxy installed or updated
2025-07-24T19:52:12.396Z	info	License status: valid
2025-07-24T19:53:18.697Z	info	Starting checkpoint 2025-07-24T19_53_18.697Z for project i****-l**_timetrack
2025-07-24T19:54:11.324Z	error	Checkpoint already in progress
2025-07-24T19:54:11.324Z	error	undefined
2025-07-24T19:54:19.617Z	error	Checkpoint already in progress
2025-07-24T19:54:19.617Z	error	undefined
2025-07-24T19:54:42.726Z	error	Checkpoint already in progress
2025-07-24T19:54:42.726Z	error	undefined
2025-07-24T19:55:22.627Z	error	Checkpoint already in progress
2025-07-24T19:57:16.757Z	error	Error: Invalid log file name - {"service":"express-error-handler"}
2

Hey Josh,

Could you submit a support ticket for this? It would make it easier to have some discussions with more details that are more specific to your situation. Feel free to mention to the Hosting team to pull me in.

Nevermind

-Kyle

1 Like
3

Hey Josh,

I took another look at this. I think it probably happened when you were looking at something for a different org and then opened up that project to take a look. There was probably a small period of time where it had not quite switched you over to the new org when you switched contexts and it tried to use the old org slug to make the request. It should be harmless, it will just be slightly confused for a second. I’ll add a note to my list to get a fix in.

Don’t worry about making a ticket.

-Kyle

1 Like
4

I am unable to get any existing project to create a checkpoint.

Testing a new project in just a moment.

5

So for anyone else reading this… @kduval pointed me to a permissions problem on the OttoFMS folder ( ../FileMaker Server/Data/Backups/OttoFMS/ ). Once I fixed that, everything started working proper.

It’s always DNS. When it’s not DNS, it’s permissions.

:smile: