Unable to verify credentials #ottodeploy

OttoDeploy
1

W

Screenshot 2025-03-11 at 12.10.14
Screenshot 2025-03-11 at 12.10.14446×599 48.4 KB

e would like to use Otto Depoly on the same server to copy a file and rename it as an archive version, im having an issue when trying to add Server on OTTO Depoly im getting an Unable to Verify Credentials message, even it a try to use depoly to create a new API key it fails

2

Hey Malcolm,

Is the OttoFMS console on that server working properly? Did you successfully make a new API Key in OttoDeploy or did it give you an error when trying to make a new one as well?

-Kyle

3

Hi kduval,

I’m having the same problem on a server of ours. I cannot create an adminapi key from Otto (Message: Load failed). Also a previously created key does no longer work (Unable to verify credentials). But in the console I can create a new key without a problem. We already restarted the server, restarted otto, updated otto. No chance. This is on linux, FileMaker Server 19.6.4.402

Any ideas?

best regards
Tobias

4

Hey Tobias,

That is strange. Its having no problem connecting to the server from OttoDeploy otherwise?

-Kyle

5

No, it cannot connect. This is why we noticed. So I tried to verify the server but it does not accept any credentials. But the console works fine. We host with fmcloud.fm so it might be something on their end.

6

Does the test of the url at the top of the modal work? Also, if you turn on debug logging on the server do you see a request coming in to OttoFMS? If you have not upgraded to 4.10.0 this might be annoying to do, if you have it is a toggle in the settings. The info would show up in the otto-debug.log. I can’t think of why the test would work but the credential sending would fail.

@malc8179 is your server a hosted server as well?

-Kyle

7

Will test today. The Connection Test works though. It is just the credentials that fail.

EDIT: fmcloud.fm solved it: it was a CORS problem.

1 Like