Hi all,
I haven’t run a sync in quite a number of months. I went to do one, and ran into errors. Upon investigation, I found my license file wasn’t installed. However, my license is still valid - checked this in the license portal. I copied it again from the license portal where it should be entered and doing so just kept give a 'the license is undefined’ error in the top right of the screen.
I can’t do anything else in the Otto server portal. I’ll schedule a server restart next week when I’m able to, but in the interim, any thoughts?
just registered the whole change from otto v3 which i’m still on to ottofms… as far as I understand though, otto v3 should still work…
Hi Thomas,
For otto3, You can manually install the license file in the file system.
- Put your license in that file as the only line in the file and put quotes around it like this:
"aa456jksg6ajkd84lsdlksdd"
- restart Otto
Let us know what happens.
Thanks
Todd
Went to restart the Otto service - couldn’t from within the web console as it repeatedly prompted for a license. Then, I couldn’t find it listed in Services in Computer Management.
I will wait for that restart and maybe take this as a sign to go OttoFMS.
hi todd,
got ottofms installed - is it possible to manually activate licensing for OttoFMS? I’ve got a root certificate issue on the server atm which IT need to look into. that’s why i had trouble with Otto 3 i believe now…
thomas
Hi Thomas,
You can manually add the license to OttoFMS in the same way you could with Otto3 but that will not help you with a root certificate issue. OttoFMS won’t work until you resolve that issue. So you will have to wait until your IT department fixes that for you.
Sorry
Todd
Hi Todd,
I tried the manual process you described - both in the OttoFMS/ottodata directory and the Otto/ottodata directory which still existed from my Otto v3 install - neither worked. This was after restarting the server as screenshotted above each time.
When I hit https://[host].com/otto/, I just kept getting the prompt to put my license key and upon doing so, an unresponsive Activate button.
I appreciate there are still root certificate issues for me to resolve. Seems to be something related to Cisco Umbrella security the company employs.
Thanks,
Thomas.
Hi Thomas,
Sorry if I wasn’t clear before, but manually installing your license won’t get around your cert issue. Until that is fixed I am afraid there isn’t much you can do. Id your IT department listening to your issues?
Todd
